| Application: | Home Automation |
| Number of motors | 1~4 |
| Max. output | 24V DC, 5A |
| Input Voltage | 24V DC |
| Certificate | IEC60335, FCC, EN60529 |
| Color | Black or grey |
| Wireless module |
At iHome Motion, we take pride in providing high-quality products and an exceptional shopping experience. We understand that there may be times when you need to return or exchange an item. This Returns & Exchanges Policy outlines the terms and conditions under which you can request a return, exchange, or refund for purchases made through our website www.ihomemotion.com.
By placing an order with us, you agree to comply with the procedures and conditions described in this policy.
To qualify for a return or exchange, the following conditions must be met:
The following categories of products are non-returnable for hygiene, safety, or customization reasons:
Please note that we reserve the right to refuse returns that do not meet the above criteria.
To ensure smooth processing, please follow these steps when initiating a return or exchange:
Contact our customer service team within 30 days of receiving your order via:
Provide your order number, item name, reason for return, and photos (if applicable).
Once your request is reviewed, our team will issue a Return Authorization Number (RAN) and detailed shipping instructions. Unauthorized returns or packages without a valid RAN may not be accepted.
Securely pack the item in its original packaging. Include your invoice or proof of purchase. Clearly label your package with the RAN provided.
Ship the product to the return address provided by our customer service team. Please use a trackable courier service and retain your shipment receipt until the return is confirmed. Customers are responsible for return shipping costs unless the return is due to a defect, damage, or our error.
We gladly accept exchanges for eligible items if:
To process an exchange:
After receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed to your original method of payment within 7–14 business days. Depending on your payment provider, it may take additional time for the credit to appear in your account.
Important Notes:
If you receive a defective, damaged, or incorrect item, please notify us within 7 days of delivery.
Include:
Upon verification, we will arrange for a replacement or full refund, including shipping fees.
If you haven’t received your refund after the expected period, please check your bank or payment account again, contact your card provider, and if necessary, reach out to us at info@ihomemotion.com.
Unless the return is due to an error or defective product, customers are responsible for all return shipping fees. Shipping costs are non-refundable. We recommend using an insured, trackable courier service.
For international customers:
Orders can be cancelled within 24 hours of placement. After this, cancellations may incur restocking or processing fees if shipment has begun. Once shipped, orders cannot be cancelled but may be returned per this policy.
A 10–20% restocking fee may apply to non-defective returns to cover inspection and administrative costs.
Custom or made-to-order products cannot be returned unless defective. Please review specifications carefully before purchasing.
The customer is responsible for ensuring returned goods arrive safely. We are not liable for lost, stolen, or damaged packages during return transit.
Our products include a manufacturer’s warranty covering material or workmanship defects. Coverage may vary by product type. Post-warranty, we may offer repair or replacement services at reasonable costs.
In case of disputes, please contact our support team first. If unresolved, matters will be governed by the laws of the People’s Republic of China and handled by the competent court in Changzhou City, Jiangsu Province.
We reserve the right to modify this policy at any time without prior notice. Updates will take effect upon posting to our website, with the “Last Updated” date reflecting the change.
If you have questions or need help with a return, please contact us:
We are dedicated to ensuring your complete satisfaction and will do our best to resolve your concerns promptly and fairly.
